Our Privacy Policy and Terms and Conditions

1. Introduction

Welcome to Airconex. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ariconex.com.au, purchase our air conditioning products, or use our installation services.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, and mailing address.
• Payment Information: Credit card details and billing information.
• Technical Data: IP address, browser type, and operating system.
• Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We use the information we collect in the following ways:

• To process and manage your purchases and installation services.
• To communicate with you about your orders, services, and promotional offers.
• To improve our website, products, and services.
• To comply with legal obligations and protect our rights.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service Providers: Companies that provide services on our behalf, such as payment processing and installation services.
• Legal Authorities: When required by law or to protect our rights.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include:

• Encryption of sensitive data.
• Regular security audits.
• Restricted access to personal information.

6. Your Rights

You have the right to:

• Access and update your personal information.
• Request the deletion of your personal information.
• Opt-out of marketing communications.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

14M Holdings Pty Ltd, Trading as Airconex
info@airconex.com.au
Phone: 1300151214

Terms and Conditions of Sales and Services

1. By using our website and purchasing our products or services, you agree to comply with and be bound by the following terms and conditions.

2. Definitions

• “We”, “Us”, “Our” refers to [Your Company Name].
• “You”, “Your” refers to the customer or user of our website.

3. Legal Capacity You must be at least 18 years old to place an order with us. By placing an order, you confirm that you are over 18 years of age.

4. Orders and Contracts

• All orders placed through our website are subject to acceptance and availability.
• Once you place an order, you will receive an email confirmation. This email does not constitute acceptance of your order.
• A contract between you and us for the sale of our products will only exist once an order has been accepted, processed, and dispatched to you.

5. Pricing and Payment

• All prices are inclusive of GST and are subject to change without notice.
• Payment must be made in full at the time of ordering.
• We accept [list payment methods].

6. Delivery

• Delivery times are estimates and may vary.
• We are not liable for any delays in delivery caused by third-party couriers.
• Risk of loss or damage to goods passes to you upon delivery.

7. Returns and Refunds

• You have the right to return faulty goods within a reasonable time.
• For change of mind returns, goods must be returned in their original condition and packaging.
• Refunds will be processed within [number] days of receiving the returned goods.

8. Warranty

• Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
• You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
• You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

9. Limitation of Liability

• To the extent permitted by law, we exclude all liability for any loss or damage arising from the use of our website or products.
• This includes, but is not limited to, direct, indirect, incidental, punitive, and consequential damages.

10. Privacy

• We are committed to protecting your privacy. Please refer to our Privacy Policy for more information.

11. Governing Law

• These terms and conditions are governed by the laws of Victoria and Australia.
• Any disputes arising from these terms and conditions will be subject to the jurisdiction of the courts of Victoria.

12. Changes to Terms and Conditions

• We reserve the right to amend these terms and conditions at any time. Any changes will be posted on our website.